Do you have a trusted physician
you don't want to leave? Does he or she participate in a Medicare managed
care plan? If not, are you willing to change your primary
care doctor?
Do you need to see a specialist
regularly? If so, are you willing to change providers
if your regular specialist is not part of an HMO you're considering?
Do you live in a continuing
care retirement community (CCRC) whose skilled nursing facility is not
part of the HMO? Do you live in an area where the long-term-care facilities
are not part of the HMO? If so, are you willing to go out of the area for
any needed, covered services they would provide?
Do you travel often or spend
several months a year in a second home? If so, does the HMO have any arrangements
with other plans in those areas to provide health care services while you're
there?
How much does the plan cost?
What is the premium? Are there any copayments?
What services are covered? What services aren't?
Can you choose your primary
care physician? Can you change physicians within the plan? If so, how
long must you wait to make the change? Are participating primary
care doctors accepting new patients?
Where do you go for care? To
a central facility or individual doctor's office? Are the locations convenient
for you and is public transportation available if needed? How long do you
have to wait for a routine appointment?
Which hospitals does the plan
use? Do you have a choice? Where do you go for emergencies during office
hours? After office hours? How are "emergency" and "urgently
needed" care defined? Do you need prior approval? Who do you call
and how long does it take? How soon must you notify the HMO after receiving
emergency care?
What additional services, such
as ambulance services, are available to you? What about services for any
medical condition for which you are being treated? Remember, you can't
be denied coverage because of a preexisting condition.
What percentage of the HMO's
patients receive annual flu shots, mammograms or other preventive health
services and screenings?
What is the HMO's record in
providing the costliest service, such as skilled nursing care, physical
therapy or home health care? What are the rules on receiving these types
of care? You may want to ask nearby nursing homes, therapists and other
caregivers about how the HMO treats its elderly and disabled members.
How many people were members
of the HMO at the beginning of the year? How many quit the HMO within that
year?
Can the HMO cancel your membership?
For what reason(s)?