When members were asked to rank order the most important factors that will promote quality by 2015 they cited four initiatives: the adaptation of information technology to measure quality, providers adopting an outcome based self-monitoring system to share with consumers, the utilization of meaningful customer satisfaction surveys, and government regulations becoming outcome based.
The North Star is reached when PANPHA members are:
- Offering consumers an easy to understand rating system on quality and outcomes.
- Conducting robust consumer satisfaction surveys and exit interviews with families.
- Executing a self-monitoring system based on outcome measures for nursing home care.
- Operating formalized, meaningful Quality Improvement programs that go beyond minimum requirements.
- Offering peer review by which high performers mentor low performers.
Sample Navigation Markers:
- A consumer friendly, self-monitoring rating system of nursing homes is launched.
- PANPHA members operate a formal Quality Improvement program such as AAHSA’s “Quality First” program.
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